FAQ
How do I get my prescription?
We strongly recommend you book a recent eye examination with your local optometrist or ophthalmologist to obtain an up-to-date prescription. In Canada, most prescriptions are valid for up to two years. Always use your latest prescription for the most accurate vision correction.
What is my PD and why does it matter?
Your Pupillary Distance (PD) is the distance, measured in millimeters, between the centers of your pupils. This critical measurement ensures the optical center of your new lenses is correctly aligned for clear vision. While your optometrist can provide this measurement, you may also accurately measure your PD at home following the instructions provided.
How do I enter my prescription information to my order?
There are two convenient ways to submit your prescription information. When selecting your frame, you may either choose your required values from the drop-down lists or directly upload a clear picture of your prescription note. We highly recommend doing both—our certified optician will always double-check the uploaded image against the entered values to ensure maximum accuracy.
How do I read my prescription note?
OD and OS – Terms was derived from Latin, OD meaning Right eye, and OS meaning Left eye.
SPH (Sphere) – This is the amount of lens power to correct nearsightedness or farsightedness.
CYL (Cylinder) – This is the amount of lens power for astigmatism. If nothing appears in this column, it means you do not need any astigmatism correction.
AXIS – This is the degree that your SPH and CYL overlapped to provide the best vision.